Terms of service
We provide our Products and Services to you subject to our Terms and Conditions as noted here (“Terms”). Please read these carefully. By using our website, purchasing Products, Services or otherwise engaging with us, you are acknowledging that you have read, understood and agree to be bound by these Terms.
We may amend these Terms at our sole discretion at any time without prior notice to you, and we will update our website as soon as possible. We encourage you to check our Terms each time you visit our website, purchase Products or visit us. Amendments include adding or removing Products and Services, changing prices and loyalty rewards.
These Terms are governed by and will be construed in accordance with the laws of New Zealand and you submit to the non-exclusive jurisdiction of the Courts of New Zealand. If at any time we do not enforce any of these Terms or we grant you time or other indulgence, we will not be construed as having waived our rights to later enforce these Terms. Further, if any part or provision of these Terms is deemed to be invalid, unenforceable or illegal, the remaining provisions shall remain in full force and effect.
If you have any questions or concerns in relation to the website or Terms please contact us.
Please also review our Privacy Policy and other policies or specific promotions or offers that you find on our website or in store or clinic as these apply in addition to our Terms. If there is any inconsistency between these Terms and the specific terms of a promotion or offer, the specific terms shall apply.
Website Use
When you place an order on our website, you are making an offer to buy our Products and/or Services. When you place an order you will be required to provide sufficient details to enable us to fulfill and deliver your order.
Product Information
Our website provides general information about our Products and Services. We reserve the right to change, delete or move any material on the site at any time without notice.
We have made every effort to display the Products featured as accurately as possible. The equipment you use to view our website may impact on the display of our Products. Where advertised Products are shown in photographs we will endeavour to deliver the corresponding item but we do not warrant that the Product we deliver will be identical to what is displayed online.
Pricing
Prices are displayed in New Zealand dollars, inclusive of Goods and Services Tax (GST). We take care to provide accurate pricing but in the event of a pricing error on our website, the inaccurate price will not be honoured and we reserve the right to cancel any orders placed on our online store. Accessories used in photographs are not included in the price.
Terms of Sale
The following specific Terms and Conditions of sale apply to all purchases by you through our website, via phone or in our Clinic. By completing a purchase order you are confirming your agreement to our Terms.
Acceptance of Orders: Dispatch is subject to stock availability and you will be advised if a Product is unavailable. To the maximum extent permitted by law, we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order.
Prices: We will charge you the retail price shown on the website at the time you submit your order, unless there is an error. You may be charged additional delivery fees.
Payment: You may pay online by MasterCard, Visa, Amex, Afterpay. Unfortunately we are not able to accept gift vouchers as a form of payment online.
Delivery: We currently only supply to New Zealand addresses. Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed. We will not take responsibility for any orders that go missing due to incorrect delivery information. We will endeavour to deliver the Products on the agreed dates but we will not be held liable for late delivery. Delivery to rural addresses may take longer in some areas. Delivery will be deemed to have been made when the Products arrive at the delivery point, or when the Products are available for collection by you. You must notify us within 10 days of the dispatch if you have not received an item.
Cancellations: Please carefully check your order details before completing payment. Once your order is confirmed, we are unable to change or cancel any aspects of your order. We reserve the right to cancel orders or request other methods of payment for orders received.
Returns: Please choose carefully as generally we do not refund any item bought online or in clinic unless it is faulty and/or required by the Consumer Guarantees Act. In some circumstances we do allow you to return item/s purchased from us within 10 days of the purchase (or of receiving the order if made online) by visiting our clinic but we require proof of purchase and the item must be in its original condition. The amount to be refunded will be done so in the form of payment made at the time of the original transaction or we will issue you with a credit note valid for 6 months from the date of purchase. If you wish to return an item bought online please write to info@facetimeclinic.co.nz. Unfortunately, we cannot accept items returned that are not in their original condition or if you seek to return outside our specified timeframes. Return of items is limited to clients based in New Zealand. If your items arrive damaged please photograph and keep all contents including the packaging or parcel that the items arrived in and contact info@facetimeclinic.co.nz.
Limitation of Liability
You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site. We have taken care to ensure the accuracy of information provided on our website, however, errors and omissions may occur.
To the maximum extent permitted by law:
- We make no representations or warranties of any kind, express or implied as to the operation of this site or the accuracy of information, content, materials, or Products included on this site, except as otherwise provided under applicable New Zealand law.
- We exclude all warranties, descriptions, representations or conditions in relation to Products or Services provided by us implied by law, trade, custom or otherwise.
- We do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website and any other website linked to this website, including that arising from any technical difficulties, network failures, virus or equipment malfunctions, theft or unauthorised access or third party interference with our CRM System or your Client Profile.
- We are not liable to you, whether in contract, tort (including negligence) or otherwise for any indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings or loss of opportunity.
You specifically acknowledge and agree that our maximum liability for any damages related to your use of our website or to your dealings with us will be the greater of the amount you paid for the Product or Service or NZ$100.00 except that nothing in these Terms shall limit or exclude our liability for any breach by us of New Zealand law which cannot be excluded by these Terms.